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Moon Villas Umalas — Frequently Asked Questions (FAQ)​

Welcome to Moon Villas Umalas, a boutique villa retreat in Bali’s peaceful Umalas neighborhood, perfectly located between Seminyak and Canggu. Here are answers to our most common guest questions.

1. What types of villas can I book at Moon Villas Umalas?

Our Luxury Villa and Villa Apartment Options:

  • Shared Pool - One-Bedroom Villa with Pool View 

  • Shared Pool - One-Bedroom Villa Bathtub

  • Shared Pool - Two-Bedroom Villa with Gazebo

  • Shared Pool - Two-Bedroom Villa with Plunge Pool

  • Private Pool Villa - One-Bedroom Villa

  • Private Pool Villa - Two-Bedroom Villa

  • Private Pool Villa - Three-Bedroom Villa

2. Where is Moon Villas Umalas located?

​We’re in Umalas Klecung village, a calm yet central area in Bali — just 10 minutes by scooter to Seminyak or Canggu.


Nearby you’ll find:

  • Batu Belig Beach – 7 min by scooter

  • Finns Beach Club – 10 min by scooter

  • Seminyak Eat Street – 10 min by scooter

  • Central Canggu (Batu Bolong) - 13 minutes by scooter

  • Central Seminyak (Seminyak Square) - 10 minutes by scooter.

  • Ngurah Rai International Airport – 35–45 min by car depends on the traffic

  • Potato Head Beach Club - 8 minutes by scooter

  • Liga Tennis/Padel Umalas - 3 minutes by scooter

3. What amenities are included in every villa?

Every Moon Villas stay includes:

  • Fully equipped kitchen with fridge, stovetop, microwave, cookware, utensils, espresso machine, oven, etc.

  • High-speed Wi-Fi (up to 400 Mbps) suitable for streaming and remote work.

  • Air-conditioning in all rooms.

  • Smart TV with streaming apps.

  • Complimentary mineral water, fresh coconuts, and local fruits on arrival.

  • Private bathroom with hot water, premium toiletries, bathrobes, and slippers, bathtubs

  • Light housekeeping service and scheduled linen/towel changes.

4. Is there a swimming pool?

Yes.

  • Our main swimming pool is shared among guests.

  • The Two-Bedroom Villa includes its own private plunge pool.

  • The Three-Bedroom Villa comes with two pools, a swimming pool and hot plunge pool.

  • Pool hours are generally 6:00 AM – 10:00 PM.

5. Do you allow children or pets?

  • Children: Our property is not designed for families. The minimum check-in age is 13 years, and guests aged 13 and above are counted as adults for pricing purposes. As the interior design is not child-safe, you will be required to sign a waiver and agreement upon arrival, stating that you are responsible for their safety during your stay. A security deposit of IDR 2,000,000 is required upon check-in.

  • Pets: No pets or animals are allowed.

6. What are your check-in and check-out times?

 

  • Check-in: From 3:00 PM (luggage drop-off available earlier).

  • Check-out: By 11:00 AM.
    Late check-out is subject to availability and may require booking an additional night.

7. Do you offer airport transfers?

 

  • We do not have in-house airport transfers, but we recommend Grab or Gojek apps for safe and reliable pickup.

8. Do you offer breakfast?

 

No, we do not serve breakfast. However:

  • Each villa includes a fully equipped kitchen for self-catering.

  • Grocery stores are only a 3-minute walk away.

  • Many nearby cafés offer breakfast with both dine-in and delivery options.

9. How often is housekeeping provided?

 

  • Cleaning service is provided every 3 days.

  • Linens are changed every 3 days under our eco-friendly program.

  • Additional cleaning or linen changes can be arranged for an extra fee.

10. Is parking available?

 

  • Yes, free on-site parking for both scooters and cars.

11. How do I get the best rates?

 

  • Book directly via our official website or WhatsApp for exclusive offers and flexible arrangements.

12. How is Wi-Fi Connection at Moon Villas?

​​

  • We provide high-speed internet of up to 400 Mbps. Each villa has its own private Wi-Fi, typically ranging from 150–200 Mbps, ensuring smooth browsing, streaming, and remote work.

13. Can I host a party or event?

​​

  • No.
    Our villas are designed for peaceful stays only, no events or parties allowed. Maximum guest capacity rules apply.

📞 Contact Moon Villas Umalas

For direct booking or inquiries:
Website: moonvillaumalas.com
WhatsApp: +628113517111
Email: info@moonvillaumalas.com ; moonvillas14@gmail.com

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